NOTICE — This document is an autopilot-generated draft. Please review before publishing.
Thank you for using ShohoNote. Below are answers to frequently asked questions and how to contact us.
We typically reply within 2–5 business days. Inquiries received on weekends or Japanese national holidays are handled on the next business day.
Please try the following:
Manage and cancel subscriptions from iOS Settings → Apple ID → Subscriptions, or via:
We are unable to cancel Apple-managed subscriptions on your behalf.
Free-plan accounts have a cap on family-member registration. Subscribing to Premium raises the cap.
The maximum number of family members is 5.
PDF export is a Premium-only feature and is not available on the Free plan.
The drug master is compiled from publicly available data published by Japan's Pharmaceuticals and Medical Devices Agency (PMDA). If you notice an inaccuracy or stale entry, please email the drug name and details to tmedilab.support@gmail.com.
Please remember that ShohoNote does not replace guidance from healthcare professionals. Always consult a physician or pharmacist about your actual medication regimen.
Tap "Report" on the review in question. We will review the report and act promptly if the content violates our Terms of Service.
To hide a specific user's posts, use the "Block" feature.
In the app, go to "My Page → Account Deletion". After deletion, all related data we manage is deleted within 30 days.
On the login screen, tap "Forgot password?" to receive a password-reset email at your registered address.
iPad runs the iPhone layout. iPad-optimized UI is not provided in v1.
We plan to address these in future updates.